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Observing HP 934/935 or 950/951 Cartridge Errors?
‘Missing or damaged’, ‘Ink Cartridge Damaged’, ‘Cartridge Problem’, ‘Depleted Cartridges’
Click Here for Firmware Update Instructions

Cartridge Care Tips

1
To install your cartridge remove clip or cap from base of ink cartridge (if applicable).
2
Insert cartridge into printer; ensure cartridge firmly locks into place.
3
Press OK, yes, close, etc. to bypass any nuisance messages that appear.
NOTE: Members may experience “alerts” when using refilled cartridges. These nuisance messages are simply deterrents created by manufacturers and should be bypassed by pressing “OK”, “proceed”, “continue”, “accept”, etc. Stop the process if an “Unrecognized Cartridge”, “Cartridge Error”, “Incompatible Cartridge” or “Replace Cartridge” message appears (return the cartridge to the Costco Photo Centre for evaluation). See table below.
Additional Recommendations:
Printer Cartridge Will printer ink levels be visible? If not, our suggestion(s) Common Issues and Resolutions
HP 21, 22, 27, 28, 54, 56, 60, 61, 62, 63, 64, 65, 74, 75, 92-98, 901 NO. Ink levels will be greyed out - this is NORMAL. Print until quality fades. "Cartridge Error" or "Incompatible" error messages likely due to an electrically damaged cartridge. Return to Costco for refund and replace with a new cartridge.
HP 564, 564 Economy, 902, 902 Setup, 906XL, 920, 932, 933, 934, 935, 950, 951, 952, 952 Setup, 956XL YES, except for an initial "Non HP Cartridge Installed" message. For "Missing or Damaged" or "Ink Empty" message, return to Costco and request weight check and/or chip replacement. For streaking or no ink on paper, perform Nozzle/Printhead clean. For 564/920 quality issues, leave cartridges in printer for 48 hours to allow ink to fully absorb into foam, then retest.
Canon 8, 220, 221, 225, 226, 250, 251 YES. If "Cartridge Error" or "Not Recognized" alert is present then return to Costco for chip reprogramming. For "Ink Out" message, return to Costco and request weight check. For streaking or no ink on paper, perform Nozzle/Printhead clean.
Canon 40, 41, 210, 211, 240, 241, 243, 244, 245, 246, 270, 271, 280, 281 NO. Ink levels will be greyed out - this is NORMAL. A printer reset will be required - press and hold "Stop" or "Stop/Resume" button for 10 seconds. For streaking or no ink on paper, perform Nozzle/Printhead clean.
Epson 68, 69, 124-127, 200, 220, 252, 254XL YES. If "Cartridge Error" or "Replace Cartridge" alert is present then return to Costco for chip reprogramming. For streaking or no ink on paper, perform Nozzle/Printhead clean. NOTE: Do not remove the small black plug which was installed into cartridges top during refilling.
Brother 61, 65, 71, 75, 79 YES. Will function the same as original cartridge once all cartridges have been refilled. NOTE: 60/70s do not have chips. For streaking or no ink on paper, perform Nozzle/Printhead clean.
Brother 101, 103, 105, 107, 109, 201, 203, 205, 207, 209 YES. Will function the same as original cartridge once refilled and chip has been reprogrammed. "Ink Out" or "Not Detected" errors, return for chip reprogramming. For streaking or no ink on paper, perform Nozzle/Printhead clean.